Friendly. Inclusive. Insightful. Positive IT.
How can we partner on your IT vision?
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IT Operations/Support & IT Vendor Management
Service Level Agreement (SLA) Management & Design, Performance Management, Contract Management, Issue Management, IT Business Process Analysis
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IT Service Management
ServiceNow Strategy/Design/Workflows, ITSM & ITIL Practices, IT Process Management & Improvement
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IT Data & Analytics
IT Reporting (inlcuding Excel, Tableau, ServiceNow), Dashboard Design for all users inlcuding Executives, IT Data Storage and Access
About Me :)
I love all things tech!
I’m a seasoned IT Management professional, driven by a passion for customer service, helping people, and problem-solving. I’ve spent years in hands-on IT Support, Consulting, and Management, working for and with Companies & Vendors of varying size and scope.
With expertise in IT Service Management, IT Operations, and IT Data and Analytics, I’m constantly building a broad skillset that helps me understand the technology goals of your business, always focused on people.
Not only do I thrive on learning about and advocating for your IT objectives, I love to gather complex requirements through personal relationship-building, and to champion your detailed ideas and concepts to stakeholders of all technical backgrounds.
My commitment is to provide outstanding customer service with a friendly, positive, inclusive, and insightful partnership built around technology.
With an analytical and innovative mindset, we can tackle anything from small scale process improvements, to medium scale dashboard building, to large scale implementations, always striving to find efficient and effective solutions for end users.
My dedication to customer satisfaction, my responsibility for quality and speed, and my commitment to shared success are my most important Guiding Principles.
In my free time, I love spending time with family, the outdoors, listening to and making music, and playing video games.
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I would love to connect on LinkedIn!
